Gamloft provides digital products and services. Due to the nature of digital goods, refunds are subject to the conditions below.
General Policy
Orders may be eligible for refunds, replacements, or other appropriate resolutions depending on the circumstances.
Eligible Situations
Refunds or replacements may be considered if:
- The product was not delivered;
- A code or key supplied by us is proven to be invalid;
- Duplicate delivery occurred;
- Technical issues attributable to our fulfillment process prevented successful delivery;
- An order could not be completed by our suppliers.
Failed Redemption
If a customer experiences redemption issues, the customer must contact us and provide reasonable evidence, which may include:
- Error messages;
- Screenshots;
- Date and time of redemption attempts;
- Relevant account information.
We may work with suppliers to investigate the issue before determining an appropriate solution.
Depending on the findings, we may provide:
- A replacement product;
- Partial refund;
- Full refund.
Non-Refundable Situations
Refund requests may not be approved when:
- Products have already been successfully redeemed or consumed;
- Incorrect information was provided by the customer;
- Region restrictions or compatibility requirements were ignored;
- The customer changed their mind after delivery;
- Abuse, fraud, or unauthorized activities are suspected.
Cancellation
Orders may only be canceled before fulfillment begins.
Once delivery has been completed, cancellation is generally not available.
Chargebacks and Payment Disputes
Customers experiencing issues are encouraged to contact our support team before initiating a payment dispute.
Gamloft will review all disputes fairly and cooperate with payment providers in accordance with applicable rules and procedures.
Processing Time
Approved refunds are generally processed within 3–10 business days, depending on the payment provider.
Contact
Email: [email protected]
