Gamloft (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Billing address
  • Country or region
  • Phone number (if provided)

Account Information

  • Username
  • Login credentials
  • Purchase history
  • Wishlist and preferences

Payment Information

Payments are processed securely by third-party payment providers. We do not store complete credit card numbers or payment credentials on our servers.

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Cookies and similar technologies

Order Information

For certain digital products and game top-up services, we may collect information required to fulfill orders, including:

  • Game User ID
  • Character name
  • Server or region information

Such information is used solely for order fulfillment purposes.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders;
  • Verify transactions and prevent fraud;
  • Provide customer support;
  • Manage user accounts;
  • Improve website performance and user experience;
  • Send order confirmations and service-related communications;
  • Comply with legal obligations;
  • Detect unauthorized activities and chargeback abuse.

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences;
  • Maintain login sessions;
  • Analyze traffic and performance;
  • Improve security;
  • Provide a better shopping experience.

You may disable cookies through your browser settings, although certain features of the website may become unavailable.

4. Sharing of Information

We may share information with trusted third parties, including:

  • Payment processors;
  • Fraud prevention and risk management providers;
  • Hosting and cloud service providers;
  • Analytics providers;
  • Order fulfillment partners;
  • Legal authorities when required by law.

We only share information necessary to perform these services.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services;
  • Maintain transaction records;
  • Resolve disputes;
  • Comply with applicable laws and regulations.

When information is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement commercially reasonable security measures designed to protect personal information against:

  • Unauthorized access;
  • Disclosure;
  • Alteration;
  • Misuse;
  • Loss.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Users

Our services are available worldwide. By using the website, you acknowledge that your information may be transferred to and processed in jurisdictions outside your country of residence.

8. GDPR Rights (European Economic Area)

If you are located within the European Economic Area (EEA), you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of your data;
  • Restrict or object to processing;
  • Request data portability;
  • Withdraw consent where applicable.

Requests may be submitted through our contact channels.

9. California Privacy Rights

Residents of California may have additional rights under applicable laws, including the right to request access to certain categories of personal information and to request deletion of personal information, subject to legal exceptions.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected inadvertently, we will take reasonable steps to remove such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: [email protected]